Our solution is to allow your customers to submit requests for service or support via a Web application very easy to use, requiring no training. The web application can also be used by various departments in order for directing queries. Our online service is safe and offers the same performance than standard desktop software. Experience for yourself the major benefits and you will never use any other web applications too managing your customer requests..
Here SupportExtra in 3 parts: Request Management - Knowledge Base Management - News Management
These features are designed to document and solve daily requests as efficiently as possible.
- Online portal for customers
- Online portal for agents
- Advise to customers with related articles when they about submitting tickets
- Followed by automated email
- Client ticket history
- Canned answers
- Merge multiple tickets in one
- Add attachments to ticket
- Automatic creation of tickets from e-mail
- Supports multiple departments
Knowledge Base Management (FAQ)
These features help to manage and share a range of knowledge to reduce the amount of support request.
- Articles and categories management
- Knowledge base with attachments and search engine
- Integrated research solutions when creating a ticket.
- Add / Remove keywords related to article
- Adding / Removing related articles related to this article
- Add Attachments
- Article display status: private / private but available-private or private hidden hidden but available manually
This feature allows you to manage and share news to agent as well as connected and not connected clients.
- The news is divided as follows: public news for customers and internal news (internal communication).
- Public news can also be private, only available to connected clients.
- The internal news is available on the homepage of connected agents.
- Only agents with sufficient privileges can create new ones.
